Delivery
VOYA DELIVERY DETAILS
We deliver to the United States, Canada, and Hong Kong using UPS and USPS.
All parcels are fully tracked. Once your order has been dispatched, you will receive an email from VOYA with your tracking number and courier details. Please refer to this tracking number if you need to contact the courier regarding your delivery.
We aim to deliver your order within the estimated timeframes provided. However, all products are subject to availability and delays may occasionally occur that are outside of our control. For this reason, delivery timeframes are estimates only.
If your order has not been delivered within 21 days, you may contact us to cancel the order and receive a full refund, including any delivery charges paid. We are not liable for any additional losses or costs resulting from delays or non-delivery.
If a parcel is returned to us due to non-collection or refusal, additional shipping charges will apply for re-delivery.
Delivery charges are calculated at checkout. Deliveries are made on working days only.
Typical delivery times from dispatch are as follows:
- USA: 2–5 working days
- Canada: 3–8 working days
- Hong Kong: 4–10 working days
Please Note:
- Delivery timeframes are estimates only and may take longer than stated.
- Delivery times are calculated from the date your order is dispatched from the VOYA warehouse.
- During peak periods such as Black Friday and the Christmas season, deliveries may take longer than usual.
GENERAL INFORMATION & CUSTOMS
Delivery charges are calculated at checkout. Please note that weight and shipping restrictions may apply to certain destinations.
If a parcel is returned to us due to non-collection or refusal, additional shipping charges will apply for re-delivery.
Due to the nature of certain VOYA products, specific packaging, handling, or transport requirements may apply. As a result, some items may not be available for shipment to certain locations. If this affects your order, we will notify you. We appreciate your understanding.
For orders delivered within the United States, no additional duties or import charges apply.
For deliveries to Canada and Hong Kong, shipping charges shown at checkout do not include any applicable duties, taxes, or import fees. These charges are determined by the destination country and must be paid by the recipient. VOYA has no control over these charges and cannot predict their amount.
For all orders shipped outside of the United States, you will be considered the importer of record and are responsible for complying with all applicable laws and regulations in the destination country.
Customs documentation is completed electronically as part of the shipping process. International shipments may be subject to customs clearance procedures, which can occasionally cause delays.
Customs policies and procedures vary by country. For more information on potential charges, please contact your local customs office.